PT Sanur Stayz Bali
Document Code: SSB-HR-001
Version: 1.0
Effective Date: 25 July 2026
Applies To: All guests & visitors
Version Control
Sanur Stayz may update these House Rules from time to time to reflect changes in legislation, operational requirements, safety standards or guest services.
The current version will always be available on the Sanur Stayz Website.
These House Rules form part of the Terms of Service applicable to your Booking.
Welcome to your Sanur Stayz villa. We want every guest to enjoy a relaxing stay while respecting our Properties, our neighbours and the local Balinese community. These House Rules have been created to ensure the comfort, safety and enjoyment of all guests while helping us maintain each Property to the high standard expected of Sanur Stayz. By staying at one of our Properties, you agree to comply with these House Rules together with our Terms of Service and any additional information provided before or during your stay.
We ask all guests to treat our villas with the same care and respect they would their own home.
Please help us by:
Accidents can happen. We simply ask that they are reported as soon as possible so we can arrange repairs before further damage occurs.
Only guests included in the confirmed Booking may stay overnight at the Property.
Maximum occupancy limits must not be exceeded.
If you wish to add additional guests after your Booking has been confirmed, please contact the Sanur Stayz team before their arrival.
Unauthorised overnight guests may result in additional charges or termination of the Booking.
Visitors are welcome during reasonable hours provided they respect these House Rules.
Guests remain responsible for the conduct of anyone they invite onto the Property.
Visitors must not:
Sanur Stayz reserves the right to refuse entry to additional visitors where necessary for safety, security or compliance with maximum occupancy limits.
4.1 Balloons, Inflatables & Party Decorations
For fire safety and to protect the villa and surrounding environment, balloons, inflatable decorations and similar party decorations are not permitted anywhere on the Property.
Please do not bring or arrange balloons, balloon displays, inflatable decorations or similar items at the villa. These items can present a fire risk and may also cause damage or create waste that is difficult to contain.
Sanur Stayz villas are designed for peaceful holiday accommodation.
Parties, functions, commercial events and large gatherings are not permitted unless expressly approved in writing before arrival.
This includes:
Illegal drug use, dangerous behaviour or activities that disturb neighbouring residents may result in immediate termination of the Booking without refund.
Our villas are located within established residential communities where local families live and work.
We kindly ask all guests to respect our neighbours by keeping noise, music and outdoor conversations to a reasonable level at all times.
Quiet hours apply between 10:00 PM and 7:00 AM.
During these hours, please avoid loud music, shouting and excessive pool noise.
Guests should also be mindful that many Balinese families rise early for work, school and religious ceremonies.
Respect for our local community helps ensure that everyone enjoys their stay.
Our villas are located within traditional Balinese communities where daily life includes religious ceremonies, offerings (canang sari), temple processions and local customs. We kindly ask guests to respect these traditions and the local community during their stay. A little understanding goes a long way in preserving the warm relationship we enjoy with our neighbours.
Smoking and vaping are not permitted inside the villa.
Guests wishing to smoke should do so only in designated outdoor areas and use the ashtrays provided.
Please do not dispose of cigarette butts in gardens, pot plants or the swimming pool.
Additional cleaning or deodorising charges may apply where smoking occurs inside the Property.
Guests are welcome to enjoy the villa kitchen for normal holiday cooking. However, to protect the Property from persistent odours that can be extremely difficult to remove from furnishings, air-conditioning systems and enclosed living areas:
Durians are strictly prohibited anywhere on the Property, including indoor and outdoor areas.
Cooking that produces strong or persistent odours is not permitted, including the preparation of heavily spiced, fermented or pungent foods where the resulting odours may remain in the villa after departure.
We appreciate guests’ understanding and cooperation in helping us maintain the villa for everyone who follows.
Sanur Stayz has a zero-tolerance policy towards illegal activities.
Guests must not engage in any unlawful conduct while staying at the Property, including but not limited to:
Any suspected illegal activity may result in the immediate termination of the Booking without refund and may be reported to the relevant authorities where required by law.
Our private swimming pools are provided for the enjoyment of guests; however, they are not supervised and there is no lifeguard on duty.
Guests use the pool entirely at their own risk.
For the safety of everyone, we ask that guests observe the following rules:
To respect our neighbours, we kindly ask guests to enjoy the pool between 6:00 AM and 10:00 PM and keep noise to a minimum, particularly during the early morning and evening hours.
Families are warmly welcomed at Sanur Stayz.
Parents and guardians are responsible for supervising children at all times throughout the Property.
Children should never be left unattended:
Sanur Stayz accepts no responsibility for accidents resulting from inadequate supervision.
We understand that accidental damage can occasionally occur.
If anything is broken, damaged or requires maintenance during your stay, please notify the Sanur Stayz team as soon as reasonably possible.
Prompt reporting allows us to arrange repairs quickly and helps prevent further damage or inconvenience to future guests.
Guests may be responsible for the reasonable cost of repairing or replacing items damaged through negligence, misuse or failure to comply with these House Rules or the Terms of Service.
For your own safety and the security of the Property, we recommend that guests:
Guests may be charged for lost keys, remotes or security devices where replacement is required.
Unless otherwise agreed, guests are requested to vacate the Property by the published check-out time.
Before leaving, we kindly ask that you:
Late departures may incur additional charges where they affect incoming guest arrivals or housekeeping schedules.
If you have any questions during your stay or require assistance, our team is here to help.
PT Sanur Stayz Bali
Sanur, Bali, Indonesia
📞 +62 0811 388 023
📧 hello@sanurstayz.com
We encourage guests to contact us promptly if any issue arises during their stay so we have the opportunity to assist and resolve the matter as quickly as possible.
By checking into a Property managed by Sanur Stayz, you acknowledge that you have read and understood these House Rules and agree to comply with them throughout your stay.
These House Rules form part of your Booking agreement and should be read together with the Sanur Stayz Terms of Service, Privacy Policy and Cancellation & Refund Policy.
Failure to comply with these House Rules may result in additional charges, cancellation of your Booking or termination of your stay without refund where permitted by applicable law.
Document | House Rules |
Document Code | SSB-HR-001 |
Document Owner | PT Sanur Stayz Bali |
Document Type | Guest Policy |
Version | 1.0 |
Effective Date | 25 July 2026 |
Review Frequency | Annually or as required |
Next Scheduled Review | July 2027 |
Applies To | All guests, visitors and occupants staying at any Property managed by Sanur Stayz |
Supersedes | All previous House Rules (if any) |
